Welcome to our customer support page! Please use the drop down below to find any answers you may have relating to shipping, refunds, policy, privacy, and FAQ! If you cannot find your answer below please shoot us an email and we will gladly answer your question within 24 hours. We also have products available that may not be shown in our online shop.
Shipping and Delivery – We are proud to offer customers FREE Shipping in the continental USA! We strive for happy customers and we want you to smell good and feel good without the worry of shipping costs! Canada, Puerto Rico, Alaska and Hawaii deliveries has a flat rate of 9.99! All orders typically ship within 3 days after processing (excluding weekends and holiday), please allow 5-7 business days for your package to arrive to your shipping address.
Terms and Conditions – By ordering any of our products, you agree to be bound by these terms and conditions. Everyone’s skin reacts differently to herbs, clays, and oils. Please refer to ingredients before purchasing any of our products. Shipping costs and payment fees are recognized before confirming the purchase. Card information is transmitted over secure SSL encryption and is not stored. By placing an order at Love and Burn, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms and conditions which shall apply to all orders placed or to be placed at Love and Burn for the sale and supply of any products. None of these terms and conditions affect your statutory rights. No other terms or changes to the terms and conditions shall be binding unless agreed in writing signed by us. All products remain Love and Burns property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents permission to buy from Love and Burn. All transfers conducted through Love and Burn are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.
Returns – We apologize, Love and Burn does not accept returns at this time.